Joua9 Terms and Conditions — Please Read Before Use

Joua9 is an international online gaming and betting platform operating under a valid license. These terms and conditions apply to the use of the joua9.app website and all associated services.

Joua9 reserves the right to change, amend, or update these Terms & Conditions at any time. Continued use of the platform after any such changes constitutes your acceptance of the revised terms. The date of the latest update will always be displayed at the top of this page.

• These Terms & Conditions are available in both Bengali and English. In the event of any discrepancy, the English version shall prevail.
• Joua9 reserves the right to close or restrict any user's account at its discretion.
• These terms should be read alongside joua9's Privacy Policy and Responsible Gaming Policy.

To open an account on joua9, the following conditions must be met:

• You must be 18 years of age or older.
• You must provide accurate and truthful personal information.
• Each person may register only one account. Multiple accounts are strictly prohibited.
• Keeping your account password confidential is your responsibility.
• You may not allow third parties to access or use your account.

After registration, joua9 may verify your identity (KYC). This process may require a copy of your national ID, passport, or driving licence. Withdrawals may be restricted until verification is complete.

The following rules apply to deposits and withdrawals on joua9:

• The minimum deposit amount is ৳500.
• Instant deposits are available via bKash, Nagad, and Rocket.
• Withdrawal requests are processed within 1–3 business days.
• Your account must be fully verified before withdrawals can be made.
• The deposit method and withdrawal method must be the same.
• Joua9 may request additional verification for suspicious transactions.

Joua9 does not charge any additional fees on transactions. However, your bank or mobile banking provider may apply their own charges, for which joua9 bears no responsibility.

All bonuses and promotional offers at joua9 come with their own specific terms. The general rules are outlined below:

• The welcome bonus is available to new members only, up to 100% on your first deposit.
• Withdrawing bonus funds requires meeting the specified wagering requirements.
• Participation in one promotional offer cannot be combined with another, unless explicitly stated otherwise.
• Bonuses are generally valid for 7 to 30 days. Any unused bonus will be cancelled upon expiry.
• Joua9 reserves the right to modify or cancel any bonus offer at any time.

If a withdrawal is requested without meeting the bonus conditions, joua9 reserves the right to cancel the bonus balance and any associated winnings.

The following rules must be strictly followed when betting and gaming on joua9:

• Once a bet is confirmed, it cannot be cancelled unless joua9 acknowledges a technical error.
• If incorrect odds are displayed due to a technical error, joua9 reserves the right to void the affected bets.
• Any winnings obtained through match fixing or other fraudulent means will be forfeited.
• Joua9 is not responsible for bets that are not accepted in live betting due to internet latency.
• Joua9 sets the maximum bet limit per event, which is subject to change at any time.

Outcomes in RNG (Random Number Generator) based games are entirely random with no predetermined patterns. All joua9 games are regularly audited by independent third-party auditors.

The following activities are strictly prohibited on the joua9 platform:

• Creating multiple accounts or using another person's account.
• Misuse or manipulation of the bonus system.
• Using automated software, bots, or scripts to place bets.
• Attempting to breach the platform's security systems.
• Using joua9 for money laundering or any other illegal purpose.
• Harassing, threatening, or defrauding other users.
• Impersonating joua9 staff.

Joua9 places responsible gaming at the top of its priorities. We believe gaming is a form of entertainment, not a source of addiction.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Session Limits: You can set your own time limits for how long you play in a single session.
• Self-Exclusion: You can temporarily suspend your account for a set period of time.
• Reality Check: You will receive regular reminders about how long you have been playing.

If you feel that gaming is getting out of control, please reach out to our support team. For more information, visit our Responsible Play Visit the page.

You may close your joua9 account at any time. Please ensure your balance is withdrawn before doing so.

• To close your account, please contact the support team with your request.
• Joua9 may close any account without notice for violations of these rules.
• Any valid balance remaining in a closed account will be refunded within 30 days.
• Balances on accounts closed due to fraud may be forfeited.

Joua9 accepts no liability for the following:

• Losses in a game or bet due to internet disconnection or technical issues.
• Transaction delays due to failures on the part of third-party mobile banking services.
• Account security breaches resulting from the user's own negligence or password sharing.
• Financial losses from gaming — joua9 makes no guarantee of profit from gaming.

If you have a dispute with joua9, please contact our support team first. Most issues are resolved within 72 hours.

• To file a complaint, email us at: support@joua9.app
• Bengali-speaking support is available via live chat 24/7.
• If the support team is unable to provide a satisfactory resolution, the matter may be escalated to the licensing authority.
• In the event of a legal dispute, the laws of the country where joua9 is registered will apply.

We always believe in resolving issues through dialogue. User satisfaction is joua9's highest priority.