Joua9 Privacy Policy — How Your Data Is Protected

Joua9 is a trusted online gaming platform serving millions of users across Bangladesh. We believe your personal data belongs to you — and protecting it is our responsibility.

This Privacy Policy applies to the joua9.app website and all associated mobile applications and services. It takes effect the moment you register, log in, or use any service on joua9.

Joua9 reviews and updates its privacy policy on a regular basis. If any significant changes are made, we will notify you by email. Please keep your registered email address active at all times.

Joua9 collects certain information to provide its services. This data falls into two categories:

Information Provided Directly:

• Name, date of birth, and gender
• Email Address & Mobile Number
• Banking & Payment Details (bKash, Nagad, Rocket number)
• Identity Document Details (for KYC verification)
• Address & Location Information

Automatically collected data:

• IP address and device type
• Browser Information & Operating System
• Gaming history and transaction records
• Time spent on site and usage patterns
• Cookies & Tracking Tokens

Joua9 uses collected data solely for specific, legitimate purposes. We never sell your information or use it for any unauthorized purpose.

• Account Management: To create and maintain your profile.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer support: To resolve your questions and complaints promptly.
• Security assurance: To prevent fraud, money laundering, and unauthorized account access.
• Legal Obligation: To meet regulatory authority requirements.
• Service improvement: Data analytics to improve your experience.
• Promotions and offers: To keep you informed of relevant bonuses and offers, with your consent.

Joua9 retains your data only for as long as necessary to provide services and meet legal obligations.

• Active account data: retained for as long as your account remains active.
• Transaction records may be retained for up to 5 years after account closure, as required by law.
• KYC documents are retained for a minimum of 5 years after account closure.
• Log files and technical data are generally deleted after 90 days.

Once the retention period ends, joua9 securely deletes your data or anonymizes it so that your identity can no longer be identified.

Joua9 never sells your personal information. However, limited data may be shared with the following trusted parties to deliver our services:

• Payment Processors: To complete transactions via bKash, Nagad, and Rocket.
• Verification authority: To verify your identity as part of the KYC process.
• Game Providers: Minimum data required to keep game services running.
• Law Enforcement Agencies: In cases involving legal orders or investigations.

Before sharing any information with third parties, joua9 ensures they meet the same privacy and security standards we uphold. Third parties may not use your data beyond what is outlined in their agreement.

Joua9 uses cookies and similar tracking technologies on its website. These enhance your browsing experience and help maintain site security.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent certain features of the site from working properly.

Joua9 uses the most advanced technologies and practices to protect your data. Our security measures include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Regular security audits: Regular audits conducted by independent experts.
• Fraud detection: AI-powered fraud detection system is active.
• Data Backup: Regular backups stored in a secure, encrypted environment.

Every registered user on joua9 has the following rights regarding their personal data:

• Right to access your data: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: Request to restrict the use of your data for specific purposes.
• Right to Opt Out of Marketing: The option to unsubscribe from all promotional communications.
• Data Portability: The right to receive your data in a readable, portable format.

To exercise any of these rights, email us at support@joua9.app. We will respond within 30 days. Please note that in some cases, legal or regulatory obligations may prevent us from fulfilling a request in full.

Joua9 is an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18.

• Age is verified at the time of registration.
• If a minor registers by mistake, the account will be closed and their data deleted as soon as we become aware of it.
• If parents have concerns, they can reach us at support@joua9.app.

If you have any questions or concerns about our Privacy Policy, please get in touch with us:

• Email: support@joua9.app
• Live Chat: Click the chat button on any page of joua9.app
• Help center: Our Help Center View

We will provide an initial response within 72 hours of receiving a privacy complaint and a full resolution within 30 days.